Why and how does documentation engineering improve customer satisfaction?

Documentation engineering plays a key role in the quality and availability of technical content. By optimizing document creation, management, and distribution, it directly contributes to customer satisfaction.

The impact of documentation engineering
on customer satisfaction

Information is always up to date

By automating updates, users
gain access to reliable and current documentation.

Reduction in errors

Well-structured content prevents misunderstandings and minimizes the risk of errors.

Enhanced user experience

smooth navigation, powerful search engine,
formats adapted to user needs
(PDF, mobile, interactive)

Time-saving for users

Clear, well-organized documentation
simplifies access to essential information.

Documentation engineering is not just about structuring content; it is also about adopting an effective technological solution. ADAM automates documentation management, ensures the consistency of information, and reduces the costs associated with producing and distributing technical documents.

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