Why and how does documentation engineering improve customer satisfaction?
Documentation engineering plays a key role in the quality and availability of technical content. By optimizing document creation, management, and distribution, it directly contributes to customer satisfaction.
The impact of documentation engineering on customer satisfaction
Information is always up to date
By automating updates, users gain access to reliable and current documentation.
Reduction in errors
Well-structured content prevents misunderstandings and minimizes the risk of errors.
Enhanced user experience
smooth navigation, powerful search engine, formats adapted to user needs (PDF, mobile, interactive)
Time-saving for users
Clear, well-organized documentation simplifies access to essential information.
Documentation engineering is not just about structuring content; it is also about adopting an effective technological solution. ADAM automates documentation management, ensures the consistency of information, and reduces the costs associated with producing and distributing technical documents.
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